Shipping policy
RETURN AND REFUND POLICY
Last updated: September 2026
At The30, we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the process for returns, cancellations, and refunds.
1. RIGHT OF WITHDRAWAL
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.
The withdrawal period begins on the day you, or a third party designated by you, receives the goods. Where an order is delivered in multiple shipments, the withdrawal period may begin when the last item is delivered, as provided by applicable law.
To exercise your right of withdrawal, please contact us at:
Email: the30support@gmail.com
Phone: +34 627 109 822
2. HOW TO REQUEST A RETURN
Before sending any product back, please contact us using the contact information above.
Please include:
- Your order number
- Your name
- The product you wish to return
- The reason for the return, if you wish to provide one
- Any other information reasonably necessary to identify the order
We will provide you with the applicable return instructions, including the return address, before you send the product back.
Do not send a product to an address obtained from another source or without receiving return instructions from us.
3. CONDITION OF RETURNED PRODUCTS
Products should be returned without unnecessary damage and with reasonable care.
You may inspect the product as you would reasonably be allowed to do in a physical store.
If the value of the product has been reduced because it was handled beyond what is necessary to establish its nature, characteristics, or functioning, we may take this into account to the extent permitted by applicable law.
Nothing in this section limits mandatory consumer rights.
4. RETURN SHIPPING COSTS
Where a customer exercises the statutory right of withdrawal, the customer is generally responsible for the direct cost of returning the goods, unless applicable law requires otherwise or The30 has agreed to cover those costs.
If a product is defective, damaged, incorrect, or does not conform to the order, The30 will handle the applicable return and remedy in accordance with applicable consumer protection law.
5. REFUNDS
Once a valid return has been received, or where applicable once sufficient evidence has been provided that the product has been sent back, we will process the refund in accordance with applicable law.
For eligible EU withdrawals, refunds will generally be made within 14 days of receiving notice of the withdrawal.
Where permitted by law, we may withhold the refund until we receive the returned goods or receive evidence that the goods have been sent back.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
6. ORIGINAL SHIPPING COSTS
Where a consumer exercises the statutory right of withdrawal, we will reimburse the standard delivery cost paid for the original order, as required by applicable law.
If the customer selected a more expensive delivery option than the least expensive standard delivery option offered by us, the additional cost may not be refundable where permitted by law.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:
the30support@gmail.com
Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection law.
8. NON-RETURNABLE PRODUCTS
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
Examples may include certain personalised or made-to-order products, perishable products, or other products for which applicable law provides an exception.
Any applicable exception will be communicated to the customer before or at the time of purchase where required.
9. DIGITAL PRODUCTS
If The30 offers digital products or downloadable content, separate rules may apply.
Where applicable law allows an exception to the statutory withdrawal right for digital content that begins to be supplied immediately, we will obtain any required express consent and acknowledgement from the customer before the supply begins.
10. CANCELLATION BEFORE FULFILLMENT
If you wish to cancel an order before it has been fulfilled or shipped, contact us as soon as possible at:
the30support@gmail.com
We will make reasonable efforts to cancel the order where it has not yet been fulfilled.
Once an order has been fulfilled or shipped, the applicable return and withdrawal rules will apply.
11. REFUND DELAYS
If you believe you are entitled to a refund but have not received it within the applicable timeframe, please contact us at:
the30support@gmail.com
Please include your order number and the date of your return or cancellation request so that we can investigate the status.
12. CHANGES TO THIS POLICY
We may update this Return and Refund Policy from time to time.
The updated version will be posted on this page with the revised “Last updated” date.
13. CONTACT INFORMATION
The30
Email: the30support@gmail.com
Phone: +34 627 109 822
Address:
Av. de Madrid 85
08028 Barcelona
Spain